FULFILLING CUSTOMER EXPECTATIONS PHARMACEUTICAL SUPPLY CHAIN COMPANIES

1. 

   fullfilling customer expectation in pharmaceutical supply chain and sourcing company

   One of the most important strategy for gaining and keeping a competitive advantage in a pharmaceuticals dynamic environment is to create a flexible organization.

2. Flexibility for these pharma sourcing companies of supply chain is the organization’s ability to meet an increasing variety of customer expectations.
3. The customer expectations of the supplier companies of the raw material chemicals are to be completed without excessive costs, time, organizational disruptions, or performance losses.
4. To be useful in achieving company objectives of supplying and dispatching the products on time and with proper documentation, flexibility should be viewed from a value chain perspective (satisfying customer needs) rather than from an equipment or process perspective .
5. From a customer’s perspective, cross-functional and cross-company efforts are needed to eliminate bottlenecks, increase responsiveness, and create a level of performance that enables firms to build lasting competitive advantage.
6. Flexibility can improve the company’s competitiveness, particularly for the decision-making process of implementing technologies .
7. Flexibility in supply chains of bulk raw material sourcing may well represent a potential source to improve the company’s efficiency and may be a significant measure of supply chain performance .
8. Supply chain flexibility is defined to encompass those flexibility dimensions that directly impact a firm’s customers and are the shared responsibility of two or more functions along the supply chain, whether internal (marketing, manufacturing ) or external (suppliers, channel members) to the firm.

Created By: Vinita Bhandari www.getdigitalpartner.com