customer care for pharmaceutical supply chain company
The business success of a pharmaceutical supply chain company the Customer care is a crucial element. In case of a Pharmaceutical sourcing company supplying raw material That every contact your customers who are manufacturer or the formulation companies is an opportunity for you to improve your repute with them and increase the likelihood of further sales.
From your employees telephone manners to the efficiency of order-fulfilment systems to your customer gives the frame the idea about your company in front of customers, and almost every facet of your business affects the way your customers view your business.
There are specific programs developed to put in place to increase your levels of customer care for your business. It explains how you can use customer contact, feedback and loyalty schemes to retain existing customers, increase your sales to them and even win new customers. It also covers how to prepare for receiving a customer complaint.
A huge range of factors can contribute for a pharmaceutical sourcing and trading company of API and Intermediates for the customer satisfaction of the pharma manufacturing companies and formulations and contract manufacturing companies, The factors are as follows:
- how well your product or service matches as per certification, quality, delivery on time for customer needs
- the value you offer to them by time, manners and services
- your employees efficiency and reliability in fulfilling orders to the customers on time
- the professionalism, friendliness and expertise of your employees
- The most important factor is that how well you keep your customers informed about dispatches , specifications and certifications
- and the last but not the least is the after-sales service you provide to these manufacturing companies in case of quality problems or other certifications.
Created By: Vinita Bhandari www.getdigitalpartner.com
